Dale Carnegie's Suggestions

From How to Win Friends and Influence People


Principle 2: Give honest and sincere appreciation.

Principle 3: Arouse in other people an eager want.

Principle 4: Become genuinely interested in other people.

Principle 5: Smile!

Principle 6: Remember that a person's name is to that person the sweetest and most important sound in any language.

Principle 7: Be a good listener. Encourage others to talk about themselves.

Principle 8: Talk in terms of the other person's interests.

Principle 9: Make the other person fell important and do it sincerely.

Principle 10: The only way to get the best of an argument is to avoid it.

Principle 11: Show respect for the other person's opinion. Never say, 'You're wrong.'

Principle 12: If you are wrong, admit it quickly and emphatically.

Principle 13: Begin in a friendly way.

Principle 14: Get the other person saying 'yes yes' immediately.

Principle 15: Let the other person do a great deal of the talking.

Principle 16: Let the other person feel that the idea is his.

Principle 17: Try honestly to see things from the other person's point of view.

Principle 18: Be sympathetic with the other person's ideas and desires.

Principle 19: Appeal to the nobler motives.

Principle 20: Dramatize your ideas.

Principle 21: Throw down a challenge.

How to disagree

Principle 1: Begin with praise and honest appreciation.

Principle 2: Call attention to people's mistakes indirectly.

Principle 3: Talk about your own mistakes before criticizing the other person.

Principle 4: Ask questions instead of giving direct orders.

Principle 5: Let the other person save face.

Principle 6: Praise the slightest improvement and praisre every improvement.
Be hearty in your approbation and lavish in your praise.

Principle 7: Give the other person a fine reputation to live up to.

Principle 8: Use encoragement. Make the fault seem easy to correct.

Principle 9: Make the other person happy about doing the thing you suggest.
 

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