From How to Win Friends and
Principle 2: Give honest and sincere appreciation.
Principle 3: Arouse in other people an eager want.
Principle 4: Become genuinely interested in other people.
Principle 5: Smile!
Principle 6: Remember that a person's name is to that person the
sweetest and most important sound in any language.
Principle 7: Be a good listener. Encourage others to talk about
Principle 8: Talk in terms of the other person's interests.
Principle 9: Make the other person fell important and do it
Principle 10: The only way to get the best of an argument is to
Principle 11: Show respect for the other person's opinion. Never
say, 'You're wrong.'
Principle 12: If you are wrong, admit it quickly and emphatically.
Principle 13: Begin in a friendly way.
Principle 14: Get the other person saying 'yes yes' immediately.
Principle 15: Let the other person do a great deal of the talking.
Principle 16: Let the other person feel that the idea is his.
Principle 17: Try honestly to see things from the other person's
point of view.
Principle 18: Be sympathetic with the other person's ideas and
Principle 19: Appeal to the nobler motives.
Principle 20: Dramatize your ideas.
Principle 21: Throw down a challenge.
How to disagree
Principle 1: Begin with
praise and honest appreciation.
Principle 2: Call attention to people's mistakes indirectly.
Principle 3: Talk about your own mistakes before criticizing the
Principle 4: Ask questions instead of giving direct orders.
Principle 5: Let the other person save face.
Principle 6: Praise the slightest improvement and praisre every
Be hearty in your approbation and lavish in your praise.
Principle 7: Give the other person a fine reputation to live up to.
Principle 8: Use encoragement. Make the fault seem easy to correct.
Principle 9: Make the other person happy about doing the thing you
to Home Page